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Frequently Asked Questions

What is the Coffee Of The Month Club?

If you're looking for a gift, it's a place where you can buy someone a monthly subscription to receive a different pack of gourmet coffee beans every month, or treat yourself.

It's the gift that keeps on giving!

Do you send the same type of coffee beans every month?

We send a different type of gourmet coffee beans every month. Selections include Rainforest Alliance, Organic, Single Origin, Brazil, Columbia and more.

How are the coffee beans packaged for delivery?

All of our coffee beans are sent in specially designed packaging to ensure safe delivery. A signature may be required on delivery.

Can I choose the type of coffee beans?

Well the the short answer is no because that would take away all of the fun and excitement of giving or receiving a different pack of gourmet coffee beans every month and not knowing what's coming next!

Do you offer a guarantee if I don’t like a coffee bean?

We're confident you're going to love the majority of coffee beans sent to you or your gift recipient, but unfortunately we cannot offer a satisfaction guarantee or guarantee items after delivery is made. But we "can guarantee" we'll do our absolute best to source and deliver the best tasting gourmet coffee beans month after month because our reputation depends on it!

Do you offer a money back guarantee?

Yes, providing you have been a member for a minimum of 3 months due to stock purchased upfront. But if you would like to cancel at anytime after the 3 month period we would be happy (but a little sad to see you go) to give you a 100% refund on a paid in full membership for the remaining period or cancel a subscription membership. Any membership cancelled in the middle of a shipping period will be effective from the next shipping period.

How long are your memberships?

There's a 3, 6 or 12 month membership available or a Monthly until I cancel (minimum 3 months) option.

If I buy it for a gift, do you include a message?

Yes, if you choose this option. When completing your purchase you'll have the option of sending an e gift card with the first delivery only or with every delivery there after. And for corporate gifts, companies can add their logo with every card, which is a great way of reminding the gift recipient of your recognition for effort, achievement, loyalty and support. And if you want it to be a surprise, simply add "your email" instead of the gift recipient email which will give you the option of printing or forwarding the card to the gift recipient at a later time.

When will the monthly shipments arrive?

Shipments arrive the 4th week of every month (and sometimes a few days later depending on Australia Post).

Can you ship to PO boxes, business and residential addresses?

Yes.

Can you ship outside of Australia?

Unfortunately not at this stage. Australia wide only.

How can I pay for my order?

Online or over the phone. All payments are made through our payment provider Paypal including Visa, MasterCard, American Express and Maestro.

Do members of the Coffee of the Month Club have to be 18?

Credit card holders must be 18 years of age or older, but you do not have to be 18 to receive the Rose Of The Month Club as a gift.

How can I reach you?

Support is available Monday to Saturday. All support emails will be responded to within a 3 hour period.
Email: support@giftofthemonthclubs.com.au

 

We're bringing Gift Of The Month Clubs to Australia!

Find unique gift ideas for Birthday gifts, Corporate gifts, Engagement gifts, Wedding gifts, Anniversary gifts, Thankyou gifts, Gifts for her, Gifts for him, Baby gifts, Gifts for friends, family and every other type of celebration! Join for 3, 6, 9 and 12 months and we'll send you're gift with a personal message every month. And what better way to start than with a Champagne Of The Month Club! It's the gift that keeps on giving..

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We're bringing Gift Of The Month Clubs to Australia!